Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, unwashed, undamaged, and in its original packaging. You must also be able to provide a receipt or other proof of purchase.
To start a return, please contact us at info@ytilint.com.
Please note that return shipping costs are the responsibility of the customer. Returns must be sent to the address we provide after your return request has been approved. Items returned without prior approval will not be accepted.
If you have any questions about returns, you are always welcome to contact us at info@ytilint.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take the appropriate action.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods, such as food, flowers, or plants
- Personalised or custom-made products
- Hygiene or personal care products, such as underwear
- Hazardous materials, flammable liquids, or gases
Please contact us if you are unsure whether your item is eligible for return.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return your current item, with return shipping paid by the customer, and then place a new order.
Right of Withdrawal (European Union – 14 Days)
If your order is shipped within the European Union, you have the right to cancel your purchase within 14 days of receiving it without providing a reason.
The item must be in the same condition as when you received it: unused, unwashed, undamaged, and in its original packaging.
Return shipping costs are the responsibility of the customer.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days.
Please note that it may take a few additional days for your bank or card issuer to process and display the refund.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info@ytilint.com.